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FAQ (Frequently Asked Questions)

  • COURSES: Class Registration

    • Do I have to come in to the office if I don’t want to/can’t register online? No. You can call us and we can take credit card payment over the phone or you may mail a check with the enrollment form to Community Education, 2704 Baker Rd., Dexter, MI 48130.
    • How do I know if my course will run? If minimum enrollment is not met by the registration deadline (at least one week prior to start date, sometimes earlier), we will let you know the course won’t run and refund your payment to your credit card or by check if you paid with cash or check.
    • Why is the course cancelled—it doesn’t start for a week? Instructors need time to order materials and plan. If a course doesn’t meet minimum enrollment by one week prior to start date, we cancel to allow registrants and instructors time to make alternate plans.
    • How do I find the course I want online? There are two ways:
      • Click on the appropriate tab (Adult Programs, Athletics, Child Care, Jenkins ECLC, Youth Programs) and use the pulldown menu under each to narrow the categories. On each of those subpages, there are listings for the courses available in each category. Click on a course to learn more and/or register.
      • Search by keyword or category in the Search box on the homepage. Use Advanced Search to search by start date and other more specific options.
    • The computer says the registration deadline has passed or the course is full. Am I out of luck? Please contact our office. There may be space and time to add a student, or we can put you on the waiting list in case we have enough interest to add spaces.
    • How do I know my registration went through online? The software sends a confirmation of registration. You can also check your account activity to confirm you are registered properly.
    • What is the Refund Policy? Refunds for dropping a class must be requested at least one week before class begins. There is a $5.00 per class processing fee for refund requests. There is no refund, credit, or reduction of fees for any class missed by a student, including late registration.
  • COURSES: Class Scholarships

    Dexter Community Education offers Dexter School District families need-based scholarships for most of our programs. We offer one per child per catalog.

    Generally, students who qualify for free lunch through the schools qualify for a scholarship of up to $100 for one class; students who qualify for reduced lunch may be eligible for a partial scholarship. We may also offer scholarships for families with special circumstances on a case-by-case basis. We are not able to offer scholarships for programs that are not run by Community Education, nor for classes that do not meet minimum enrollments. All scholarships require the Director’s approval. If you register for a class using a scholarship and cancel less than one week prior to start date, you will forfeit your scholarship for that semester. Your signature on the application below indicates that you have read and accept these policies. Once our office receives your application, we will confirm eligibility, but hold registration until the course meets minimum enrollment. Your “place in line” will be preserved. Once minimum enrollment is met, we will register your child and send you confirmation.

  • COURSES: I live in the Dexter school district -or- my child attends Dexter schools; why did I get charged the out of district fee?

    If you reside in the Dexter school district or your child attends Dexter schools, you should not have been charged the out-of-district fee. If you have been charged incorrectly, please contact our office immediately to rectify the situation. 

  • COURSES: Notifications & Cancellations

    When weather or building issues affect our programs, we usually notify people first through email. This is simply the most efficient method when we are dealing with a large number of affected customers. Please ensure that your account includes your most current email so that we can share important information with you

    What happens when after school classes are cancelled due to weather or other circumstances? Parents should have an advance plan with students about what to do in the event that classes are cancelled. If the weather is questionable, whenever possible, we make the decision to cancel by 2:00pm. At that point, we send an email to the affected families. The schools will make an announcement to students. For those occasions when a back-up plan is not in place or something changes, students should go to their school office for help in contacting parents. You may also opt-in to receive notifications via text message. To do so, in your Eleyo Use Profile, check the box next to your phone number to indicate you can receive SMS (short message service). You may also opt-in to receive notifications via text message. To do so, in your Eleyo Use Profile, check the box next to your phone number to indicate you can receive SMS (short message service). Please ensure that your account includes your most current email so that we can share important information with you.

  • COURSES: Refund Policy

    Dexter Community Education does not offer refunds, credits or reduction of fees for any class missed by a student, including late registration. Unless a different policy is specified in the course description, full refunds (minus a $5 processing fee) will be given for requests received at least one week before the course begins.

    If a class is cancelled for lack of enrollment, you will receive a full refund. A class canceled by Community Education because of weather, instructor illness, etc, will be rescheduled if possible. If a class cannot be rescheduled, a prorated refund will be offered.

  • Logging In/Account Info

    • I can’t log in.  Make sure you are using the email address you signed up with. If you get a message that your email or password is incorrect, click on the “forgot your password” link. It will ask you to enter your email, and send you your password that way. That doesn’t work for all browsers – if that doesn’t work for you, call our office 734.424.4180 and we can manually reset the password. 
    • It says my email doesn’t exist.  You probably set up the account with an old email address. You can call our office (734-424-4180) and we will correct the email address and set you up with a new login 
    • How do I update my account information?  Log in to your account, then click on the Profile tab. Select the parts of your profile you want to edit. Be sure to click save changes when you are finished.
    • Why don’t I get any emails about classes? My child’s friends do. Your email may be out of date. Please update your family information online (see above) or call our office for help to do so: 734-424-4180. Because of the volume of people we send course information to, we communicate primarily by email. It’s important to keep yours up-to-date for most efficient sharing.
  • SACC: Are all School Age Child Care programs (After Care & Camp Dexter) nut free?

    Our child care programs are nut-free to ensure the safety and well-being of all children in our care. Nut allergies can be severe and potentially life-threatening, so we maintain a nut-free environment to minimize the risk of allergic reactions.

  • SACC/CAMP DEXTER: And are we able to opt out of any of them? If we are able to opt out, what does that look like?

    Yes, you have the option to opt out of field trips for your child. However, please note that we do not have staff available to supervise children who do not participate in the field trips at Bates.

    If you choose to opt out, you can arrange to pick up your child before the field trip departure or drop them off upon our return. This ensures their safety while accommodating your preference regarding field trip participation.

  • SACC/CAMP DEXTER: Do we need to send food for full-day programs?

    Yes, for Camp Dexter and Full-Day programs, we request that parents or guardians provide two snacks and a lunch for their child. This ensures that children have access to adequate nutrition throughout the extended day. 

  • SACC/CAMP DEXTER: Do we sign waivers for field trips?

    We send out permission slips on a monthly basis for camp field trips. 

Still have questions?

Feel free to contact us with what's on your mind.